DESCRIPTION OF TERMS
Customer – an individual or legal person, who performs orders on the internet store www.eisako.lv and is the recipient of the ordered Product. The Customer shall use Products acquired on the internet store www.eisako.lv for his or her personal needs, work needs, needs of his or her family members and relatives or other purposes.
Seller – www.chocolateshop.lv, SIA All Logo Chocolate.
Internet store – a site on the internet with the internet network address www.eisako.lv. Products of the Seller, as well as the terms and conditions for payment and delivery of the ordered Product are provided for Customers on the internet store.
Site – www.chocolateshop.lv.
Set-up costs – execution of the Order through our entire (long) chain of technological and administrative process of individual order. Minimal monetary fee to establish cooperation and start processing individual order. One part of technological process is incorporated into the price of one product piece while the other part which is not directly related to one product piece but does relate to the entire Order is what makes up set-up cost amount.
Product – a material unit, which is produced pursuant to the individual order of the Customer
Order – duly executed request of the Customer for acquisition of the Product selected on the Site for delivery to the address specified by the Customer or delivery to the office of the Seller, where the Customer him or herself shall appear to take the Product.
1. GENERAL PROVISIONS
1.1. SIA All Logo Chocolate is the owner and administrator of the Site.
1.2. When ordering the Product through the internet store www.chocolateshop.lv, the Customer shall agree with the selling conditions of the Product (hereinafter referred to as - Conditions), which are explained below.
1.3. The above mentioned Conditions as well as information posted on the Site regarding the Product shall be public.
1.4. Mutual relations between the Customer and the Seller shall be governed by the legislation of the Republic of Latvia.
1.5. The Seller reserves the right to make amendments to the Conditions.
2.1. Order processing shall be available to the Customer with or without registration on the Site.
2.2. The Seller shall not be responsible for accuracy and credibility of the information, specified by the Customer in the registration form.
2.3. The Customer shall undertake not to disclose his or her user name and password, specified in the registration form. Should any suspicions arise to the Customer regarding disclosure of the user's name or password, or suspicions arise regarding the use thereof from the part of third parties, the Customer shall undertake to promptly inform the Seller on that by sending a letter to firstname.lastname@example.org.
The letter shall be sent from the electronic mail address specified in the registration form.
3. PROCESSING OF THE ORDER AND DEADLINES FOR EXECUTION THEREOF
3.1. A Customer may process the Order via phone, through e-mail, via website www.chocolateshop.lv or independently by specifying to the Seller the information required for processing of the Order.
3.2. Time of receipt of the Product shall depend on the date selected by the Customer, timely payment for the Order from the part of the Customer, the type of delivery, region and address, business hours of the relevant delivery service, which provides delivery of the Order and which is not directly depending from the Seller.
3.3. Informative materials placed on the Site may completely reflect the features of the Product (including also colour, sizes, technical parameters, form), but after receipt of the order the Seller shall prepare a mockup in addition, which shall be aligned with the Customer prior to production of the Product.
3.4. Should it be impossible for the Seller to produce the Product, including due to reasons irrespective of the Seller, the Seller shall be entitled to cancel the Order of the Customer, paying back the money to the account of the Customer, informing the Customer on that and sending a notification to the electronic mail address, which was specified by the Customer upon registration on the Site.
3.5. Should the Customer refuse from the partly or fully paid, but still not dispatched Order, the amount of the cancelled Order shall not be returned to the Customer.
3.6. Product descriptions placed on the internet store www.chocolateshop.lv are only for informative purposes and the use of the provided information shall not cause any legal liabilities between the visitor and the Seller. Product description or picture may completely mismatch the actual product.
3.7. Owners of the internet store www.chocolateshop.lv shall not bear any responsibility for transmission of parameters of colours of photographs to the display of the Customer.
4.1 Product delivery shall be performed too all regions of Latvia and many other countries.
4.2 In order the Product would be delivered to the Customer as soon as possible, the Seller shall perform everything possible and depending from it. However, we would like to inform that delays in Product deliveries may be possible due to reasons irrespective of the Seller or due to reasons depending from the Seller in the cases, when the workshop is overloaded or due to technical issues happening with the equipment.
4.3 The risk of accidental loss or damage of the Product shall transfer to the Customer on the day of receipt of the Order by the Customer.
4.4 In cases, when the Product is not delivered to the Customer due to the fault of employees of postal (courier) service during the delivery, the Seller shall compensate to the Customer the value of paid Product only afterwards, when the Seller has received a confirmation on loss or compensation from the postal service.
4.5 In cases, when the Product is delivered to the Customer, but in poor condition due to the fault of employees of the postal (courier) service during the delivery, the Seller shall compensate to the Customer the value of paid Product only afterwards, when the Seller has received a confirmation on damage or compensation from the postal service.
4.6 In the case of international order the Customer may insure his or her Product during the transportation at his or her own expense.
4.7 In the case of international order the Customer may use his or her courier payment account for transportation at his or her own expense.
4.8 The Order shall be delivered to the Customer or a person, specified in the Order as the beneficiary of the Order.
5. PAYMENT FOR PRODUCT
5.1 Price of the Produce shall be specified on the Site. Should the wrong price of the ordered Product be specified, the Seller shall inform the Customer as soon as possible in order to cancel or approve the Order of the Customer. Should it be impossible to contact with the Customer, the above mentioned Order shall be deemed as cancelled. Should the Order be paid, the Seller shall return the amount of payment.
5.2 Types of payment shall be offered in the payment window, which should appear when pressing the button "Buy". These shall be as follows - internetbanks: Swedbank, Norvik Banka, SEB, Nordea; payment cards: VISA, VISA Electron, MasterCard, Maestro; alternative types of payment: PayPal, e-LS, Skrill.
5.3 The Order shall be accepted for further processing only after payment of the whole value of the Order to the Seller.
5.4 Payment for the Order on the Site shall be made through payment system AirPay.
5.4.1 Operations with bank cards and authorization services shall be provided by Latvijas pasta banka. Should a company, providing authorization for payments with bank cards, have reasonable suspicions that the operation is of fraudulent nature - the company shall be entitled to refuse from the implementation of the above mentioned operation.
5.4.2 In order to escape from fraud, all operations executed on the site and paid by Latvijas pasta banka (credit card) shall be verified. If a person, who is not the owner of the account of Latvijas pasta banka, is specified as the beneficiary of the Order and the delivery address is not verified in the system of Latvijas pasta banka, the processing of the Order may be delayed for the purpose of additional verification of lawfulness of the transaction. A person, holder of the bank's card, upon the first request of the Seller, shall have an obligation to present copies of two pages of his or her passport: with a photograph and a place of declaration, as well as a xerox copy or scanned image of both sides of the bank's payment card (it is necessary to cover the card number, except for the last four digits). If the Customer fails to present the above mentioned documents or in case of doubts of authentification thereof, the Seller shall be entitled to cancel the Order. The Seller shall return the amount of the Order to the holder of the bank's payment card.
5.5 The Seller shall be entitled to grant to the Customer discounts for Products and offer the Customer to participate in loyalty programmes. The Seller shall be entitled to unilaterally amend them.
6. PRODUCT RETURN
6.1 The Customer shall not be entitled to refuse from ordered and paid Product.
7. INTELLECTUAL PROPERTY
7.1 Copying of all textual information and graphic images published on the Site shall be prohibited. Luxury Chocolate trademark, name of the trademarks and logotypes, published on the Site, are owned by the owner thereof.
8. GUARANTEES AND RESPONSIBILITY
8.1 The Seller shall not bear any responsibility for loss arising to the Customer as a result of improper use of the Product.
8.2 The Seller shall not bear any responsibility for content and functionality of external sites.
8.3 The Seller shall be entitled to return or deliver in any way its rights and obligations arising due to mutual relations with the Customer to third persons.
9. CONFIDENTIALITY AND SAFETY OF PERSONAL INFORMATION
9.1 Provision of Customer information.
9.1.1 Upon registering on the Site, the Customer shall provide the following information:
9.2 Use of the information provided by the Customer.
9.2.1 The Seller shall use the Customer's information with a purpose:
to register the Customer on the Site;
to fulfil its liabilities towards the Customer;
to assess the Site and perform work analysis;
to inform the Customer regarding additional products or performed promotions.
9.2.2 The Seller shall be entitled to send to the Customer advertising materials and an informative notice. Should the Customer be not willing to receive from the Seller the notices of the following content, he or she may refuse from it by clicking on the link for refusal in the received e-mail.
9.3 Disclosure of the information received by the Seller.
9.3.1 The Seller shall undertake not to disclose information received from the Customer. Delivery of information on the Customer to agents and third persons, who are operating in accordance with the agreement concluded with the Seller with a purpose to fulfil liabilities of the Customer's Order, shall not be deemed as a violation.
9.3.2 Disclosure of information to the extent it complies with the legislation of the Republic of Latvia, shall not be deemed as violation of conditions.
9.3.3 The Seller shall receive IP address information regarding visitors of the Site www.chocolateshop.lv. This information shall not be used for the purpose of determination of personality of the visitor.
9.4 The Seller shall not bear any responsibility for information provided by the Customer on the Site in a public form.
10. OTHER PROVISIONS
10.1 Relations between the Customer and the Seller shall be governed by the legislation of the Republic of Latvia.
10.2 Should any questions or disagreement arise, the Customer shall contact the Seller via phone or through e-mail email@example.com. The Parties shall settle all disagreements arising between the Parties as much as possible by negotiations. In case of failure to reach an agreement, the dispute shall be delivered for adjudication to the court, in accordance with the legislation of the Republic of Latvia.